Participation, Privacy, and Content Use Policy

Last Updated: November 20, 2025

This service is provided through Jason Troyer PhD LLC. The service includes (“we,” “us,” or “our”) recording video, audio, and text of individuals sharing memories about their loved ones adding in video or pictures supplied by the individual and sharing newly created videos and images on the social media page of our clients. We are committed to protecting the privacy of the individuals who share stories, memories, and personal information with us.

Voluntary Participation

All individuals who participate in the service do so voluntarily. By submitting videos, photos, audio recordings, or personal stories, participants confirm that:

  • They are choosing to share this content of their own free will.

  • They have the legal right to use, share, and grant permission for the materials they provide (including any images, videos, or audio of themselves or others).

  • They are not violating the rights, privacy, or copyrights of any other individual when they submit their content.

Rights to Submitted Content

Participants retain ownership of their original photos, videos, and personal stories. By voluntarily submitting content, participants grant us—and the funeral home, cemetery, or partner organization using our services—a non-exclusive right to edit, produce, and share the final memorial video as part of the agreed-upon service. This may include posting the completed video on social media pages or websites of the partner organization.

If at any time a participant wishes to request removal of their content from our possession or from our partner’s social media pages, they may contact us, and we will make reasonable efforts to honor that request.

Right to Refuse Submissions

We reserve the right to decline or discontinue the creation of any video at our sole discretion. This includes, but is not limited to, situations where the submitted content:

  • Contains material that may be interpreted as slanderous, libelous, or defamatory

  • Includes statements or imagery that could be disruptive, antagonistic, inflammatory, or harmful

  • Violates the privacy, rights, or dignity of another person

  • Appears to include copyrighted material without permission

  • Includes content not appropriate for public sharing on social media

  • Conflicts with our values of respect, compassion, and community support

If we decline a request, we are not required to provide a detailed explanation, though we may choose to offer general guidance about why the content cannot be used.

We may also request revisions, clarifications, or alternative submissions if we believe certain portions of the content could create legal, ethical, or emotional concerns—particularly given the sensitivity surrounding grief and memorial storytelling.

Editing and Modification of Submitted Content

By voluntarily submitting audio, video, photographs, or written stories, participants grant us the right to edit, adapt, modify, resize, crop, shorten, or otherwise adjust the content as needed to create the final memorial video. This includes changes to:

  • Length or duration

  • Formatting, aspect ratio, or size

  • Audio clarity or music integration

  • Visual enhancements or removal of unusable segments

  • Overall structure, flow, or presentation

These adjustments are made solely for the purpose of producing a respectful, high-quality video suitable for public viewing on the social media pages of the funeral home, cemetery, or partner organization. Participants understand that the final edited version may differ from the original materials they submitted.

We do not alter content in a misleading or harmful way; all edits are made in alignment with our values of dignity, accuracy, and compassion.

 

Information We Collect

We may collect:

  • Names, contact information, and other details provided by families or partner organizations

  • Video recordings, photos, and audio submitted for use in creating memorial videos

  • Information – including videos, audio, photographs or other images you voluntarily provide through forms, emails, or direct communication

  • Basic website usage data (such as page views or traffic patterns)

We do not collect sensitive financial information on this website.

How We Use Information

We use the information we collect to:

  • Create, edit, and deliver remembrance videos & images

  • Communicate with families or partner organizations

  • Post completed videos, with consent, to the social media pages of funeral homes, cemeteries, or other partners

  • Improve our services and website

We do not sell or rent personal information to third parties.

How Videos and Stories Are Shared

All video content is shared only with the explicit permission of the individual that engages our services. Completed videos may be posted on the social media accounts of clients such as funeral homes, cemeteries, churches, or hospice providers, and other partners depending on the agreement in place.

How We Protect Information

We take reasonable steps to protect personal information from loss, misuse, or unauthorized access. However, no method of digital transmission or storage is completely secure.

Your Choices

If you would like to request the removal of a video or correct personal information, you may contact us at any time using the information below. Please provide a link to the video or image in question.

Children’s Privacy

Our services are not directed to individuals under 18 We do not knowingly collect personal information from children without parental consent.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at:

Jason Troyer; DrJasonTroyer@gmail.com